Last Revised Date: December 1, 2020
Quick Guide to Contents:
1. Information We Collect.
When you use our Sites, we collect different types of information from and about you. This information includes:
We collect the information described above from different sources. Sometimes, we collect information from you directly, like when you create an account or use our services. Other times, we collect information from third parties. The following explains a little more about how we get this information.
2. How We Use the Information.
We use identifiers, commercial information, online activity, geolocation information, user-generated content, and financial information we collect for a variety of business purposes, as discussed below.
We are committed to protecting and maintaining the privacy of your information and will process your data only in accordance with a lawful basis under applicable data protection laws, such as if:
Additionally, if you use the Sites to connect with third party services, you authorize us to use information from and about you, on your behalf, to interact with these third party services based on your requests.
3. How We Share Your Information.
We share the information we collect with different third parties for different purposes. In the last 12 months, Psychic Encounters as disclosed the following categories of personal information for a business purpose (such as with our service providers who are restricted from using your personal information outside the scope of their services for Psychic Encounters):
In the last 12 months, Psychic Encounters has disclosed the following categories of personal information for a commercial purpose (such as to provide you with or to limit advertising):
We may also share your information in the following ways:
Psychic Encounters may also share aggregate or anonymous non-identifying information with third parties, including affiliated companies and non-affiliated companies, for their marketing or analytics uses.
4. Your Rights and Choices.
We respect your privacy rights and provide you with reasonable access and rights to the personal data that you may have provided through your use of the Sites. If you wish to make changes to your account information, you can do so by accessing the My Account section of your member account or by sending an e-mail with your requests to Privacy@psychicencounters.com.
A. Rights Under European Law.
If you live in the European Economic Area (EEA), and wish to access, amend, delete, or transfer any personal data we hold about you, you may send an e-mail with your requests to Privacy@psychicencounters.com, or contact us by postal mail at the contact information listed in the “How to Contact Us” section below. We will make every effort to respond to your request within 30 days. To protect your privacy and security, we may take reasonable steps to help verify your identity before granting access or fulfilling your requests.
While any changes you make will be reflected in active user databases within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
In certain circumstances, you also have the right to object to Psychic Encounters processing your personal information. You may decline to share certain personal data with us, in which case we may not be able to provide to you some of the features and functionality of the Sites or certain of our services. In circumstances where you have provided your consent, you also have the right to withdraw your consent.
If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact Privacy@psychicencounters.com. If you live in the EEA, you also have a right to lodge a complaint with data protection authorities.
B. Unsubscribe Preferences
You can view or change your preferences to receive subscriptions (e.g., horoscopes, newsletters), promotional communications, and alerts at any time by accessing the My Account section of your member account, or by contacting us at Privacy@psychicencounters.com. You also may choose to stop receiving such communications delivered by e-mail by following the unsubscribe instructions included in the emails. Even if you unsubscribe from certain emails, we may still send you messages regarding transactions you’ve made or other important non-marketing communications.
C. Tracking Options and California Do Not Track Disclosures
Certain parts of our Sites require cookies. You are free to set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Sites or take full advantage of all of our offerings. Please refer to your Web browser’s or operating system’s website or “Help” section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences.
D. Your California Privacy Rights
Categories of Personal Information Sold
In the last 12 months, Psychic Encounters has sold the following categories of personal information:
We do not knowingly sell personal information about persons under the age of 16.
Access and Deletion Requests
As a California resident, you have the right to know what personal information Psychic Encounters has collected, disclosed, and sold about you. In particular, you may:
Request, up to two times each year, that we disclose:
We value your privacy and will not discriminate in response to your exercise of your privacy rights. Psychic Encounters will confirm receipt of your request within 10 business days and will respond to your request within 45 calendar days, after proper verification, unless we need additional time, in which case we will let you know.
Sale Opt-Out Requests
To opt out of the sale of your personal information, please click on the Do Not Sell My Personal Information link on our website footer or provided here, or you can email us at Privacy@psychicencounters.com. Opt-out requests are processed within 15 business days.
You may authorize someone to make a privacy rights request on your behalf (an authorized agent). Authorized agents will need to demonstrate that you’ve authorized them to act on your behalf, and that they are registered with the California Secretary of State to conduct business in California, or must demonstrate they have power of attorney pursuant to applicable probate law. Psychic Encounters retains the right to request confirmation directly from you confirming that the agent is authorized to make such a request, or to request additional information to confirm the agent’s identity. An authorized agent is prohibited from using a consumer’s personal information, or any information collected from or about the consumer, for any purpose other than to fulfill the consumer’s requests, for verification, or for fraud prevention.
5. Retention of Your Data
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. International Transfers
Psychic Encounters is a global business and it, or its service providers, may process, transfer, and store information about our users on servers located in a number of countries outside the European Economic Area (EEA), including in the United States. Since we are committed to protecting your information, we take steps to ensure that there are appropriate safeguards in place when we transfer that data.
7. How We Secure Your Information
Psychic Encounters is committed to handling your customer information with high standards of information security. We maintain physical, electronic and procedural safeguards to guard your nonpublic personal information, both during transmission and once we receive it. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Sites, you can contact us at Privacy@psychicencounters.com .
We may display personal testimonials of customers on our Sites in addition to ratings and other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at Privacy@psychicencounters.com .
9. Third Party Content, Links, and Plug-ins
The Sites may offer you the ability to interact with social plugins from social media features, such as the Facebook Like and Share buttons, and other widgets and interactive mini-programs that run on our Sites. These features may collect your IP address, which page you are visiting on our Sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Sites. As with linked sites, we have no control over the information that is collected, stored, or used by social network plugins, and are not responsible for the practices of such sites. In addition, we may receive certain information about you from a third party social network if you choose to link to us or use certain social media features, based on your registration and privacy settings on those third party services.
10. Send to a Friend
If you choose to use our referral function to tell a friend about our Sites, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Sites. Psychic Encounters stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at Privacy@psychicencounters.com to request that we remove this information from our database.
11. Children’s Privacy.
Protecting children’s privacy is important to us. Our Sites are not intended for use by anyone under the age of 18. Psychic Encounters does not knowingly collect or store personal information from anyone under the age of 18. If you have concerns about our Sites or the services offered on our Sites, or if you believe that your child has gained access to our Sites, you may contact us at Privacy@psychicencounters.com .
13. How to Contact Us.
2900 W. Alameda, Suite 400
Burbank, CA 91505